Cancellation Policy

Effective Date: September 1, 2026

We understand that plans can change. If you need to cancel an order placed with Wildgrove Living, operated by E6 & Co., LLC, please contact us as soon as possible.

Cancellation Window

You may request cancellation of your order within 24 hours of order placement.

We will make every reasonable effort to cancel an eligible order before it enters fulfillment or ships. However, submitting a cancellation request within 24 hours does not guarantee that the order can be canceled if processing or fulfillment has already begun.

If your cancellation request is successfully completed before the order enters fulfillment or ships, no cancellation fee or restocking fee will apply.

Any payment collected for a successfully canceled order will be refunded to the original payment method. Please allow applicable bank or payment-provider processing time after the refund has been issued.

Orders Already in Fulfillment

Because we work to process orders promptly, some orders may enter the fulfillment process before the 24-hour cancellation window has expired.

Once an order has entered a stage of fulfillment where it can no longer reasonably be stopped, we may be unable to cancel it.

If this occurs, we will let you know and explain the available options.

After an Order Has Shipped

Once an order has shipped, it cannot be canceled.

If you no longer want the product, you may request a return after delivery, provided the item qualifies for return under our Return and Refund Policy.

Our Return and Refund Policy is available at:

wildgroveliving.com/pages/return-and-refund-policy

Eligible returns must generally be requested within 30 days and must meet our return conditions, including being unused, in the original packaging, and having applicable tags attached.

Customers are responsible for return shipping costs unless otherwise stated in our Return and Refund Policy or required by applicable law.

A 25% restocking fee may apply to an eligible change-of-mind return after an order has shipped.

Once a return is authorized, you must follow the return instructions and shipping deadline provided with your return authorization. Please do not send a product back without first contacting Wildgrove Living for return instructions.

Large and Freight Orders

Some products may ship through LTL freight carriers or require special fulfillment arrangements.

Because freight orders can involve additional coordination, we strongly recommend contacting us as soon as possible if you need to cancel a large or freight order.

If the order has already entered fulfillment, been tendered to a freight carrier, or shipped, it may no longer be eligible for cancellation and may instead be subject to our Return and Refund Policy and any applicable return freight costs.

How to Request a Cancellation

To request an order cancellation, contact us immediately:

Email: support@wildgroveliving.com
Phone: (888) 387-9892

Please provide:

• Your name;

• Your order number; and

• A clear request to cancel the order.

We will review the status of your order and confirm by email whether the cancellation was successfully completed.

Damaged, Defective, or Incorrect Products

The 25% restocking fee described above applies to eligible change-of-mind returns and should not automatically be interpreted as applying to products that arrive damaged, defective, or incorrect.

If your order arrives damaged, please contact us within 7 days of delivery so we can review the issue and provide appropriate instructions.

Product warranty coverage varies by manufacturer and product. Please refer to the applicable product information and our Warranty Policy for warranty-related matters.

Contact Us

If you have questions about canceling an order, please contact:

Wildgrove Living
Operated by E6 & Co., LLC

Phone: (888) 387-9892
Email: support@wildgroveliving.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

Mailing Address:
836 Lake Asbury Drive
Green Cove Springs, Florida 32092
USA

Website: wildgroveliving.com