Shipping Policy

Effective Date: September 1, 2026

1. Introduction

At Wildgrove Living, operated by E6 & Co., LLC ("we," "us," or "our"), we aim to provide customers with a clear and transparent shipping experience.

This Shipping Policy explains the shipping and delivery terms applicable to products purchased through wildgroveliving.com.

Fulfillment Notice: Products may be fulfilled from different locations depending on the product, manufacturer, supplier, inventory availability, and shipping method. Our registered business address should not be assumed to be the shipping origin or return address for every order.

Our business mailing address is:

836 Lake Asbury Drive
Green Cove Springs, Florida 32092
USA

2. Shipping Destinations

Wildgrove Living currently ships within the United States.

Shipping availability may vary for certain products or destinations due to manufacturer, supplier, carrier, freight, geographic, or other restrictions.

If we are unable to ship a product to the delivery address provided with your order, we will contact you regarding available options.

We may expand or modify our available shipping destinations in the future.

3. Shipping Costs

Applicable shipping or freight charges, if any, will be presented during the purchasing process or otherwise communicated before the order is finalized.

Certain large, heavy, or oversized products may require LTL freight delivery and may be subject to different shipping procedures or charges than standard parcel shipments.

We do not advertise all orders as qualifying for free shipping unless expressly stated on the applicable product page, promotion, or checkout.

4. Order Processing Time

Handling Time: Orders are generally processed within 1 to 2 business days, Monday through Friday, excluding applicable holidays.

Order Cut-Off Time: Our order processing cut-off time is 5:00 PM EST. Orders received after the cut-off time will generally begin processing on the next business day.

An order placed before the cut-off time may begin processing that day, but same-day shipment is not guaranteed.

Weekend and Holiday Orders: Orders placed on weekends or applicable holidays will generally begin processing on the next business day.

Backorders: If an ordered item becomes backordered, we will generally notify you within 48 hours after we become aware of the backorder and provide available information regarding expected availability.

5. Estimated Delivery Time

For standard domestic shipments:

Processing Time: 1 to 2 business days.

Estimated Transit Time: Generally 3 to 5 business days after processing.

This means a standard order will generally have an estimated total processing and delivery window of approximately 4 to 7 business days, although actual timing may vary.

Large, oversized, special-order, or LTL freight shipments may require additional time and may follow different delivery procedures.

Delivery dates and transit times are estimates rather than guarantees. Weather, carrier delays, freight scheduling, supplier delays, peak shipping periods, natural disasters, and other circumstances outside our reasonable control may affect delivery.

6. Shipping Methods and Carriers

Wildgrove Living may use multiple shipping carriers depending on the product, destination, package size, and fulfillment requirements.

Domestic Parcel Carriers may include:

• USPS

• UPS

• FedEx

LTL Freight Carriers may include:

• FedEx Freight

• Old Dominion

• XPO Logistics

Other appropriate carriers or delivery services may be used when necessary based on the particular product or shipment.

Tracking: When tracking information is available for an order, it will generally be provided by email after shipment.

7. Order Tracking

After your order ships, you will generally receive a shipping confirmation containing available tracking information, which may include the tracking number and carrier.

You can use the tracking information provided to monitor your shipment through the applicable carrier.

Tracking practices may differ for LTL freight and other specialized deliveries.

If you have questions regarding tracking or the status of an order, contact Customer Service:

Email: support@wildgroveliving.com
Phone: (888) 387-9892

8. Delivery Issues

8.1 Delayed or Lost Packages

If your shipment has not arrived within the estimated delivery period, please review the tracking information provided and contact us if you need assistance.

If tracking indicates that an order was delivered but you cannot locate it, we recommend:

• Confirming that the shipping address on your order is correct;

• Checking around the delivery location;

• Checking with other household members, neighbors, building management, or reception personnel when appropriate; and

• Contacting us for additional assistance.

Wildgrove Living may work with the applicable supplier, manufacturer, or carrier to investigate a reported lost shipment.

8.2 Damaged Packages

Please inspect your order promptly upon delivery.

If your package or product arrives damaged, contact us within 7 days of delivery.

Please:

• Keep the product and original packaging;

• Take clear photographs of the exterior packaging;

• Photograph the damaged area of the product;

• Photograph shipping labels when requested; and

• Contact us before discarding packaging or attempting to return the product.

Report shipping damage to:

Email: support@wildgroveliving.com
Phone: (888) 387-9892

Please include your order number and photographs or other information reasonably requested to help document the damage.

We will review the circumstances and work with the applicable carrier, supplier, or manufacturer to determine the appropriate resolution, which may include replacement parts, replacement of the product, a return, refund, or another appropriate remedy depending on the circumstances.

A change-of-mind restocking fee will not automatically be applied to a verified shipping-damage claim.

Nothing in this policy limits rights or remedies available under applicable law.

9. Missing or Incorrect Items

Please inspect your shipment promptly after delivery.

If an item or component appears to be missing or you received an incorrect product, contact us as soon as possible and preferably within 7 days of delivery.

Provide your order number, a description of the issue, and photographs of the shipment and contents when reasonably requested.

We will investigate the issue and determine the appropriate resolution based on the circumstances.

10. Return and Refund Policy Summary

Wildgrove Living's general return terms include:

• Eligible returns may be requested within 30 days;

• Non-defective change-of-mind returns must generally be unused, in their original packaging, and have applicable tags attached;

• Customers are responsible for return shipping costs for eligible change-of-mind returns;

• A 25% restocking fee may apply to eligible change-of-mind returns;

• A change-of-mind restocking fee is not automatically applied to verified damaged, defective, or incorrect-item claims; and

• Approved refunds are generally processed within 7 business days.

Specific products may be subject to additional return restrictions or manufacturer requirements.

For complete details, please review our Return and Refund Policy:

wildgroveliving.com/pages/return-and-refund-policy

11. Freight and Large-Item Deliveries

Some products sold by Wildgrove Living may require LTL freight delivery because of their size or weight.

Freight deliveries may differ from standard parcel deliveries and may require delivery scheduling, customer availability, or other arrangements.

If special delivery requirements apply to your order, applicable information may be provided on the product page, during checkout, after your order is placed, or by the freight carrier.

When receiving a freight shipment, please inspect the shipment and packaging for visible damage before or during acceptance when reasonably possible.

If you notice visible damage, document it with photographs and note the damage on available delivery paperwork before signing when possible.

Contact Wildgrove Living promptly regarding freight damage and no later than 7 days after delivery.

12. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you discover an address error, contact us immediately. We will attempt to update the address if the order has not progressed too far in fulfillment, but address changes cannot be guaranteed after processing or shipment has begun.

If a shipment is returned or requires additional carrier services because of an incorrect or incomplete address supplied by the customer, additional shipping or reshipping charges may apply.

Nothing in this section makes a customer responsible for an address or shipping error caused by Wildgrove Living, our fulfillment partners, or the applicable carrier.

13. Order Cancellations

Cancellation requests should be submitted within 24 hours of order placement.

We will make reasonable efforts to cancel an order before it enters fulfillment or ships, but cancellation cannot be guaranteed once processing or fulfillment has begun.

Once an order has shipped, it cannot be canceled and may instead be subject to our Return and Refund Policy.

Please review our Cancellation Policy for complete details.

14. Contact Information

For shipping questions or assistance with an order, contact:

Wildgrove Living
Operated by E6 & Co., LLC

Email: support@wildgroveliving.com
Phone: (888) 387-9892
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Response Time: Generally within 24 to 48 hours

Mailing Address:
836 Lake Asbury Drive
Green Cove Springs, Florida 32092
USA

Website: wildgroveliving.com

Please contact us before returning a product. Our business mailing address is not necessarily the return address for an order.