Frequently Asked Questions

Do your products come with a warranty?

Warranty coverage varies by manufacturer, brand, and product. Some products may include a manufacturer's warranty, while warranty terms, duration, and coverage can differ.

We recommend reviewing the warranty information on the applicable product page or contacting us before purchasing if you have questions about a specific product.

For additional information, please see our Warranty Policy:

wildgroveliving.com/pages/warranty-policy

Do you offer freight shipping for large equipment?

Yes. Certain large, heavy, or oversized products may ship via LTL freight.

Depending on the product and destination, freight delivery may require additional coordination or a delivery appointment. Applicable shipping or freight charges, if any, will be disclosed during the purchasing process or otherwise communicated before the order is finalized.

Tracking and delivery information will be provided when available.

For additional information, please see our Shipping Policy:

wildgroveliving.com/pages/shipping-policy

Can I return a product if I change my mind?

Eligible products may be returned within 30 days.

Change-of-mind returns generally must be unused, in their original packaging, and have applicable tags attached. Customers are responsible for return shipping costs, and a 25% restocking fee may apply.

Some products may have additional return restrictions, so please review our complete Return and Refund Policy before initiating a return.

wildgroveliving.com/pages/return-and-refund-policy

How long does shipping take?

Orders are generally processed within 1 to 2 business days.

Standard domestic shipments generally arrive within an additional 3 to 5 business days after processing, for an estimated total processing and delivery window of approximately 4 to 7 business days.

Large, oversized, special-order, backordered, or LTL freight shipments may take longer.

Delivery times are estimates and may be affected by carrier delays, weather, supplier delays, freight scheduling, or other circumstances outside our reasonable control.

You will generally receive tracking information once your order ships.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order.

We will make every reasonable effort to cancel an eligible order before it enters fulfillment or ships. However, cancellation is not guaranteed if processing or fulfillment has already begun.

If your order has already shipped, it cannot be canceled. You may instead request an eligible return in accordance with our Return and Refund Policy. Customers are responsible for return shipping on eligible change-of-mind returns, and a 25% restocking fee may apply.

To request a cancellation, contact us as soon as possible:

Email: support@wildgroveliving.com
Phone: (888) 387-9892

What payment methods do you accept?

Subject to availability at checkout, Wildgrove Living accepts:

Credit and Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.

Digital and Express Payment Options: Apple Pay, Google Pay, Amazon Pay, and Shop Pay.

The payment methods displayed at checkout represent the options currently available for your transaction.

For additional information, please see our Payment Options page:

wildgroveliving.com/pages/payment-options

How do I track my order?

When tracking is available, you will generally receive a tracking number by email after your order ships.

You can use the tracking information provided to follow your shipment through the applicable carrier.

Tracking procedures may differ for LTL freight and other specialized deliveries.

If you need help locating your order, contact us at support@wildgroveliving.com or (888) 387-9892.

What if my item arrives damaged?

Please inspect your order promptly upon delivery.

If your package or product arrives damaged, take clear photographs of the packaging, product, and shipping labels and contact us within 7 days of delivery.

For freight deliveries, please document visible damage and note it on available delivery paperwork before signing when reasonably possible.

Please keep the product and original packaging while we review the claim.

We will work with the applicable carrier, supplier, or manufacturer to determine the appropriate resolution. Depending on the circumstances, this may include replacement parts, product replacement, a return, refund, or another appropriate remedy.

A change-of-mind restocking fee will not automatically be applied to a verified shipping-damage claim.

Email: support@wildgroveliving.com
Phone: (888) 387-9892

What if an item is backordered?

If an ordered item becomes backordered, we will generally notify you within 48 hours after we become aware of the backorder.

When possible, we will provide information about expected availability and your available options. Depending on the circumstances, you may choose to wait for the product or cancel the affected item or order for a refund.

Where does Wildgrove Living ship?

Wildgrove Living currently ships within the United States.

Shipping availability may vary for certain products or destinations because of manufacturer, supplier, freight, carrier, or geographic restrictions.

If we are unable to ship a product to your address, we will contact you regarding available options.

Do you have a physical retail store?

Wildgrove Living is an online Home & Garden retailer. Our Green Cove Springs, Florida address is our business mailing address and should not be assumed to be a retail showroom, product pickup location, fulfillment center, or return address.

Please contact us before sending or returning any products.

What types of products does Wildgrove Living carry?

Wildgrove Living is focused on products designed to make maintaining and enjoying your home and outdoor spaces easier.

Our growing selection includes categories such as robotic lawn mowers, smokers, and select solar products, with plans to expand our Home & Garden collection over time.

Product availability and brands may change as our catalog grows.

Who do I contact for support?

We're happy to help with questions about products, orders, shipping, returns, warranties, or payments.

Email: support@wildgroveliving.com
Phone: (888) 387-9892

Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

We generally respond to customer inquiries within 24 to 48 hours.

Still Have Questions?

Contact Wildgrove Living and our Customer Service team will be happy to assist.

Wildgrove Living
Operated by E6 & Co., LLC

Email: support@wildgroveliving.com
Phone: (888) 387-9892
Website: wildgroveliving.com

Mailing Address:
836 Lake Asbury Drive
Green Cove Springs, Florida 32092
USA