Warranty Policy

Effective Date: September 1, 2026

Warranty Coverage at Wildgrove Living

At Wildgrove Living, operated by E6 & Co., LLC, we want customers to understand the warranty coverage applicable to their purchases.

Warranty coverage varies by manufacturer, brand, product, and model. When a manufacturer's warranty applies to a product, that warranty is provided and governed by the manufacturer's applicable warranty terms.

The length of coverage, eligible defects, exclusions, claim procedures, and available remedies may differ from one product to another.

Please review the warranty information provided on the applicable product page or contact us before purchasing if you have questions about the warranty for a specific product.

Manufacturer Warranties

Products that include a manufacturer warranty are subject to the terms and conditions established by the applicable manufacturer.

Depending on the manufacturer and product, warranty coverage may apply to certain defects in materials, workmanship, components, or other covered conditions.

Manufacturer warranties commonly contain exclusions. Depending on the applicable warranty, exclusions may include damage resulting from:

• Improper installation or use;

• Failure to follow operating or maintenance instructions;

• Unauthorized modifications or repairs;

• Accidents or physical damage;

• Environmental conditions;

• Commercial use when a warranty applies only to residential use;

• Normal wear and tear;

• Consumable components; or

• Other conditions identified by the manufacturer.

The manufacturer's actual warranty terms for your product will control.

Authorized Dealer Status

Wildgrove Living will identify authorized dealer or authorized retailer status only for brands for which that relationship has been officially established.

We do not represent on this policy that Wildgrove Living is currently an authorized dealer for every manufacturer or brand.

As our brand relationships are finalized, this Warranty Policy may be updated with brand-specific warranty information and applicable authorized dealer status.

How to Request Warranty Assistance

If you experience a potential warranty issue with a product purchased from Wildgrove Living, please contact us:

Email: support@wildgroveliving.com
Phone: (888) 387-9892

When contacting us, please provide:

• Your Wildgrove Living order number;

• Product name and model;

• Description of the issue;

• Date the issue began; and

• Photographs or video of the issue when reasonably requested.

We will review the information available for your product and help identify the appropriate warranty process.

Depending on the manufacturer's requirements, you may be directed to work directly with the manufacturer, an authorized service provider, or another designated warranty representative.

Warranty Remedies

Warranty remedies are determined by the terms of the applicable manufacturer's warranty.

Depending on the manufacturer, product, and nature of the covered issue, available remedies may include:

• Troubleshooting or technical support;

• Replacement components or parts;

• Repair or manufacturer service;

• Product replacement; or

• Another remedy provided under the applicable warranty.

Wildgrove Living does not guarantee a particular warranty remedy unless expressly stated in writing for the applicable product.

Shipping Damage vs. Warranty Claims

Shipping damage and manufacturer warranty claims are not necessarily the same.

If your product arrives damaged, please contact Wildgrove Living within 7 days of delivery and follow the procedures described in our Shipping Policy.

Please keep the original packaging and take photographs of the product, packaging, and shipping labels.

For shipping information, visit:

wildgroveliving.com/pages/shipping-policy

Returns vs. Warranty Claims

A warranty claim is different from a standard return.

Eligible change-of-mind returns are governed by our Return and Refund Policy, including applicable return shipping costs and restocking fees.

A 25% change-of-mind restocking fee will not automatically be applied to a verified warranty or shipping-damage claim. Any costs or procedures associated with a warranty claim will depend on the applicable manufacturer's warranty terms and applicable law.

For return information, visit:

wildgroveliving.com/pages/return-and-refund-policy

Brand-Specific Warranty Information

As Wildgrove Living's manufacturer and supplier relationships are finalized, this section may be updated to provide warranty information for individual brands.

Brand-specific information may include:

• Manufacturer warranty length;

• Product categories covered;

• Parts and accessory warranty periods;

• Residential versus commercial warranty coverage;

• Warranty exclusions;

• Registration requirements;

• Authorized dealer requirements; and

• Manufacturer claim procedures.

When there is a conflict between a general summary on this page and the manufacturer's applicable written warranty, the manufacturer's warranty terms will control, subject to applicable law.

Contact Us

If you have questions about warranty coverage for a product, we encourage you to contact us before purchasing so we can help you identify the applicable warranty information.

Wildgrove Living
Operated by E6 & Co., LLC

Email: support@wildgroveliving.com
Phone: (888) 387-9892
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Response Time: Generally within 24 to 48 hours

Mailing Address:
836 Lake Asbury Drive
Green Cove Springs, Florida 32092
USA

Website: wildgroveliving.com