Return and Refund Policy

Effective Date: September 1, 2026
Last Updated: September 12, 2026

1. Overview

At Wildgrove Living, operated by E6 & Co., LLC, we want our return and refund terms to be clear before you make a purchase.

Return Window: 30 days from delivery for eligible returns

Change-of-Mind Condition: Unused, undamaged, in original packaging, with applicable tags, accessories, manuals, and included components

Return Method: Return shipping method and destination will be provided after your return request is approved

Change-of-Mind Return Shipping: Customer is responsible for return shipping costs

Restocking Fee: 25% for eligible change-of-mind returns

Verified Damaged, Defective, or Incorrect Items: A change-of-mind restocking fee will not automatically apply. Resolution and shipping arrangements will depend on the circumstances and any applicable manufacturer warranty.

Refund Processing: Generally within 7 business days after an approved returned item is received and inspected

Refund Method: Original payment method

Important: Please contact Wildgrove Living before returning any product. Our business mailing address is not necessarily the appropriate return address for your order.

2. Scope

This Return and Refund Policy applies to eligible purchases made through wildgroveliving.com and shipped to customers within the United States.

Certain products may be subject to additional manufacturer, supplier, product-specific, or freight return requirements. When applicable, those requirements may be disclosed on the product page or communicated during the return process.

Nothing in this policy limits rights or remedies that cannot lawfully be waived.

3. Contact Information

To request a return or ask a question about a refund, contact Customer Service:

Email: support@wildgroveliving.com
Phone: (888) 387-9892
Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Response Time: Generally within 24 to 48 hours

Business Mailing Address:
836 Lake Asbury Drive
Green Cove Springs, Florida 32092
USA

Do not return merchandise to this address unless Wildgrove Living specifically instructs you to do so.

4. Return Eligibility

Eligible products may generally be returned within 30 days of delivery, subject to the conditions and exclusions described in this policy.

4.1 Change-of-Mind Returns

For an eligible non-defective return, the product must generally:

• Be unused;

• Be undamaged;

• Be in the same condition in which it was received;

• Be in its original packaging;

• Have applicable labels and tags attached; and

• Include applicable accessories, components, manuals, documentation, and promotional items originally included with the product.

A 25% restocking fee applies to eligible change-of-mind returns.

Customers are responsible for change-of-mind return shipping costs.

4.2 Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us promptly.

We may request photographs, video, serial numbers, packaging photographs, shipping labels, or other information reasonably necessary to document and evaluate the issue.

Please keep the product and original packaging while the claim is being reviewed.

Damaged, defective, and incorrect-product claims are evaluated separately from change-of-mind returns.

4.3 Proof of Purchase

A Wildgrove Living order number, receipt, or other reasonable proof of purchase may be required to process a return, refund, or claim.

5. Return Process

5.1 Requesting a Return

Before shipping a product back, contact:

Email: support@wildgroveliving.com
Phone: (888) 387-9892

Please provide:

• Your name;

• Order number;

• Product being returned;

• Reason for the return; and

• Photographs or video when applicable.

Return requests for eligible change-of-mind returns must be made within 30 days of delivery.

5.2 Return Authorization

After reviewing your request, we will provide return instructions if the return is approved.

Depending on the product, manufacturer, supplier, and circumstances, you may receive a Return Merchandise Authorization (RMA) number or other return documentation.

Do not ship a product back before receiving return instructions.

Products returned to an unauthorized address may experience delays or may not be accepted.

5.3 Preparing Your Return

Products should be packaged securely according to the return instructions provided.

For change-of-mind returns, include all applicable:

• Original packaging;

• Accessories;

• Components;

• Manuals;

• Tags and labels; and

• Other materials originally included with the product.

You are responsible for adequately packaging a change-of-mind return to reduce the risk of damage during return transportation.

5.4 Shipping Your Return

The appropriate return carrier, freight provider, shipping method, and return destination may depend on the product.

For change-of-mind returns, customers are responsible for arranging and paying for return shipping unless Wildgrove Living expressly states otherwise.

We strongly recommend using a trackable shipping method and retaining proof of shipment.

Large or heavy products may require LTL freight return transportation.

Once a return is authorized, please follow the shipping instructions and applicable deadline provided with your return authorization.

6. Return Shipping Costs and Fees

6.1 Change-of-Mind Returns

For eligible change-of-mind returns:

• The customer is responsible for return shipping costs; and

• A 25% restocking fee applies.

The restocking fee will generally be deducted from the approved refund.

Original shipping or freight charges, when separately charged, may be non-refundable to the extent permitted by applicable law and as disclosed for the applicable order.

6.2 Damaged, Defective, or Incorrect Products

A 25% change-of-mind restocking fee will not automatically apply to a verified damaged, defective, or incorrect-item claim.

Return shipping responsibility and the available resolution will depend on the nature of the issue, applicable manufacturer or supplier procedures, warranty coverage, and applicable law.

Please contact us before arranging return shipping for a damaged, defective, or incorrect product.

7. Specific Return and Refund Conditions

7.1 Change of Mind

Eligible change-of-mind returns must be requested within 30 days of delivery and meet the eligibility requirements described in this policy.

Approved refunds will be issued to the original payment method, less the applicable 25% restocking fee and any other non-refundable charges permitted under this policy and applicable law.

The customer is responsible for return shipping.

7.2 Products Damaged During Delivery

Please inspect your order promptly upon arrival.

Shipping damage must be reported to Wildgrove Living within 7 days of delivery.

When reporting shipping damage:

• Keep the original packaging;

• Take photographs of the packaging and product;

• Photograph applicable shipping labels;

• Document visible freight damage on available delivery paperwork before signing when reasonably possible; and

• Do not discard packaging until the claim has been reviewed.

We will review the claim and work with the applicable carrier, supplier, or manufacturer to determine an appropriate resolution.

Depending on the circumstances, a resolution may include replacement parts, replacement of the product, a return, refund, repair, or another appropriate remedy.

7.3 Product Defects

If a product develops a defect after delivery, please contact us as soon as reasonably possible.

Some defects may be covered by an applicable manufacturer's warranty rather than the standard return process.

Warranty terms vary by manufacturer, brand, product, and model.

We may help identify the applicable warranty process, but the manufacturer's warranty terms will determine warranty eligibility and available remedies when a manufacturer warranty applies.

Please review:

wildgroveliving.com/pages/warranty-policy

7.4 Incorrect Product Received

If you receive a product materially different from the product you ordered, contact us promptly.

Please keep the product and packaging and provide photographs when requested.

After verifying the issue, we will provide appropriate instructions and work to resolve the order without applying a change-of-mind restocking fee.

7.5 Product Never Arrived

If your product does not arrive within the estimated delivery period, please contact us.

We may initiate an investigation with the applicable carrier, supplier, or fulfillment partner.

If a shipment is confirmed lost, we will determine the appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable law.

8. Order Cancellations

You may request cancellation within 24 hours of placing your order.

We will make reasonable efforts to cancel an eligible order before it enters fulfillment or ships. However, submitting a request within 24 hours does not guarantee cancellation if fulfillment has already begun.

A successfully canceled order that has not entered fulfillment or shipped will not be subject to a cancellation or restocking fee.

Once an order has shipped, it cannot be canceled.

If you no longer want a shipped product, you may request an eligible change-of-mind return after delivery. The customer is responsible for return shipping, and a 25% restocking fee may apply.

Please review our Cancellation Policy for additional information.

9. Refunds

9.1 Inspection and Approval

When a physical return is required, refunds are generally issued after the returned product has been received and inspected.

We will determine whether the return meets the applicable eligibility requirements.

You will be notified regarding the status of your return or refund.

9.2 Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

9.3 Refund Processing Time

Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account after Wildgrove Living issues it.

Financial-institution processing times are outside our control.

9.4 Deductions From Change-of-Mind Refunds

An eligible change-of-mind refund may be reduced by:

• The applicable 25% restocking fee;

• Return shipping costs for which the customer is responsible; and

• Other non-refundable charges permitted by this policy and applicable law.

10. Exchanges and Replacements

For verified damaged, defective, or incorrect products, a replacement or exchange may be available depending on:

• Product availability;

• Nature of the issue;

• Manufacturer or supplier requirements;

• Applicable warranty terms; and

• Other relevant circumstances.

We do not guarantee that every product will be eligible for a direct exchange.

If an identical replacement is unavailable, we will discuss available options with you.

11. Non-Returnable Products and Product-Specific Restrictions

Certain products may be non-returnable or subject to additional return restrictions.

These may include, where applicable:

• Custom or personalized products;

• Products expressly marked Final Sale;

• Products that cannot be returned because of manufacturer or supplier restrictions disclosed before purchase; or

• Other products expressly identified as non-returnable before purchase.

Additional brand-specific or product-specific restrictions will be disclosed when applicable.

This section will be updated as Wildgrove Living's supplier and manufacturer relationships are finalized.

12. Large and Freight Returns

Large, heavy, or oversized products may require LTL freight for return transportation.

Customers requesting a change-of-mind return are responsible for applicable return freight costs.

Do not independently arrange a freight return before receiving return instructions from Wildgrove Living.

Freight products should be returned using the method and destination specified in the return authorization.

Failure to follow applicable freight return instructions may result in additional costs, delays, or inability to process the return.

13. Return and Refund Timelines

Change-of-Mind Return Request: Within 30 days of delivery

Shipping Damage Reporting: Within 7 days of delivery

Cancellation Request: Within 24 hours of order placement, subject to fulfillment status

Refund Processing: Generally within 7 business days after an approved returned product is received and inspected

14. Legal Rights

This Return and Refund Policy does not limit statutory rights or remedies available to customers under applicable law.

If applicable law provides you with rights that conflict with a provision of this policy, those legal rights will apply.

15. Contact Us

For return, refund, damage, or order questions, contact:

Wildgrove Living
Operated by E6 & Co., LLC

Phone: (888) 387-9892
Email: support@wildgroveliving.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Response Time: Generally within 24 to 48 hours

Business Mailing Address:
836 Lake Asbury Drive
Green Cove Springs, Florida 32092
USA

Website: wildgroveliving.com

Please contact us before returning merchandise. The address above is not necessarily the return address for your product.